Find answers to common questions, learn how to use Balanced Mind EMDR, or get in touch with our support team.
Learn how to set up your account and start your first session.
Guides for EMDR sessions, visual settings, and session tracking.
Learn about encryption, data protection, and your privacy rights.
Manage your subscription, billing issues, and refund requests.
EMDR (Eye Movement Desensitization and Reprocessing) is an evidence-based psychotherapy that helps people process and recover from traumatic experiences. Our app provides self-guided visual bilateral stimulation tools based on EMDR principles.
No. Balanced Mind EMDR is a self-help tool designed to complement, not replace, professional mental health treatment. If you are experiencing severe symptoms or trauma, please consult with a licensed mental health professional.
Tap the "Session" tab, then "Start New Session". You'll be guided through setting up your session including choosing a target memory, rating your distress level (SUDS), and selecting your preferred visual settings.
Binaural tones are an auditory processing effect where two slightly different frequencies are played in each ear, creating a perceived beat. Different frequencies are associated with different mental states like relaxation, focus, or sleep.
Yes. Journal entries are protected with end-to-end encryption, meaning only you can read them. All data transmission uses TLS 1.3 encryption. We never sell or share your personal therapy data.
You can manage your subscription through the App Store (iOS) or Google Play (Android). Go to Settings > [Your Name] > Subscriptions on iOS, or Google Play > Menu > Subscriptions on Android.
Yes. Go to Settings in the app and select "Export Data". You'll receive a complete copy of your session history, journal entries, and progress data within 30 days.
If you are in crisis or experiencing thoughts of self-harm, please contact emergency services (911) or the 988 Suicide and Crisis Lifeline by calling or texting 988. Our app includes a crisis resources section with additional helplines.
If you're experiencing a mental health crisis, please reach out to a crisis helpline.